The Public Records Request Management (PRRM) solution facilitates the process of providing access to public records. From online request capabilities and comprehensive record searches to digital delivery, the PRRM solution improves the process from beginning to end. PRRM simplifies request submission and delivery for constituents, fielding online requests and automatically routing them for review, assignment, and fulfillment. After retrieving the requested documents, the system complies and posts content to an online portal for retrieval. Automatic request tracking eliminates the need for manual data entry. Comprehensive search tools and redaction capabilities enable users to painlessly fulfill requests. Reports and reporting dashboards Improve process transparency and provide for better constituent service. 

This solution includes the following features:

• Pre-built notifications automatically sent to users and constituents

• A Redaction tool and a Reporting Dashboard

• An intuitive administrative panel that puts power into the business user hands to monitor request progress and easily adjust process flows without requiring IT engagement

• Auto-creation of Cloud folders to share records with constituents online

• Rapid deployment time frames and minimal services to install