Through Leadership, organizational structure and defined processes, the ECS program provides platform and application governance. We ensure that your content solution services are robust, sustainable and scalable to your business strategies and objectives.

• Platform Governance involves oversight of the system infrastructure, maintenance, patches, vendor management, upgrades and security updates; ensuring adherence to compliance and regulatory requirements

• Application Governance provides an overall understanding of the content, how users interact with the content and bridging the needs of the customer to the application and solution design and implementation.

The ECS team is dynamic, with extensive experience across industries and platforms that enable us to analyze business processes effectively and design solutions using collaboration and innovative implementation practices. 

ECS program provides solution consulting services based on our experience, leveraging industry best practices and standards, while also aligning with state OUT, and department-level policies and procedures.

Our consulting services are built around the following:

• document capture (paper and electronic)

• Storage and retrieval

• workflow (manual and automated)

• retention records management and auditing

ECS consulting provides solution design, implementation, testing, training, documentation, and go-live support services.

The ECS developers have a strong background in various technologies and platforms. Enabling them to build and customize solutions on various platforms, including integration with existing solutions.

Whether you require iScript development, customized workflow processes, automation of SFTP image transfers, or a streamlined business process working with a custom environment, we are equipped. 

We work with you to expand the functionality of applications to adapt to your ever-changing business needs.

With an ever-increasing workload and limited resources, it can be difficult to manage the tools that should be there to help us. To make your job easier, our team provides administrative services including; configuring changes, user additions and removals, permission changes, and many other administrative tasks associated with keeping your entire system running smoothly. 

The ECS team provides Tier 3 support for a number of applications, such as Perceptive and OnBase solutions from Hyland, as well as EDW (Electronic Data Warehouse running the ApplicationXtender solution from OpenText) If issues arise that require vendor assistance we escalate the issue to the appropriate vendor and follow up until resolution of the ticket.  For all of your Enterprise Content Services support needs please contact us at: OIT_enterprisecontentservices@state.co.us.  

The ECS team provides periodic health checks for your implemented content management platforms to ensure that your solution is functioning properly and optimized to serve your changing business needs.

Health Checks Include:

•  Evaluate existing or changed processes

• Identify solution gaps and areas for improvement

• Uncover opportunities for additional automation gains

• Provide an overview of new features and functionalities available for your solution

• Deliver best practices guidelines related to current compliance and regulations 

• Health Check Report (deliverable) that summarizes results and recommendations 

The ECS team offers services for migrating your legacy data and content to your new services content services platform. We have the expertise and available resources that provide form planning, troubleshooting, mapping, testing, monitoring, and reconciliation to ensure your data is moved safely, securely, and access is not disrupted.